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The impact of lean management components on improved quality of public hospitals in Kohgiluyeh and Boyerahmad and Bushehr provinces

Authors: Lida Gholizadeh, Irvan Masoudi, Kamran Hajinabi Pouran Raeissi

Int J Med Res Health Sci.467-472 | pdf PDF Full Text

ABSTRACT
The objective of this study was to investigate the impact of lean management components on improved service
quality in public hospitals of Kohgiluyeh and Boyerahmad and Bushehr provinces. Fifty thousand employees of
public hospitals of Kohkiloyeh-Boyer Ahmad and Bushehr provinces were selected using single-stage random
cluster sampling method. Then, a researcher-made questionnaire was used to respond all employees of these
hospitals. Structural equation modeling was used to analyze data. Structural equation modeling analyses
confirmed the match between research model and experimental data. The results showed that the standard
coefficient of all paths of communicative, processes, management, technology, structure, and human components of
lean management to improved quality is significant. This means that all components of lean management have a
direct impact on improved quality. Lean management leads to improved quality of services in public hospitals of
Kohgiluyeh and Boyerahmad and Bushehr provinces.
Key words: lean management, improved quality, public hospitals

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